RSC is an Authorized Distributor of Carrier, Bryant, Payne, Heil, Manitowoc, Copeland, Modine, and other quality HVAC/R products. | Log-In
Carrier ProTecs
ProTecs is a certification program for Carrier Dealer Service Technicians that uses nationally recognized heating, ventilation and air conditioning agencies to test technicians for technical efficiency and competency.
ProTecs Mission Statement
Improve customer satisfaction through the development of technical, mechanical, and customer relations skills training programs for service technicians and installation mechanics; and improve technician recruiting, hiring, and retention by providing a career path that rewards performance, continuing education, and a desire for excellence.
How Does ProTecs Help Achieve Consumer Satisfaction?
ProTecs helps deliver superior customer service through:
- Consistent training programs at RSC, which has seven training locations-Akron, Canton, Cleveland, Chillicothe, Columbus, Toledo, & Youngstown- and two of which, Cleveland & Columbus have fully operational labs with working furnaces, air conditioners, and refrigeration equipment for hands-on training.
- Supporting technicians with proper procedures (ProCheck) for maintaining, diagnosing and repairing our customers HVAC equipment using recommended practices from nationally recognized HVAC agencies.
- Making repair parts available from eleven RSC locations in N.E. Ohio to support Carrier dealers' customer service activities.
- Having customer assurance personnel available at the Carrier Dealer and RSC (Carrier distributor) level to support technicians and customers.
Program Elements
| April | #1 Customer Service Repersentative Training | |
| May | # Increase service Profits Seminat (CFAD) | |
| June | #3 Indians or Clippers Baseball Game | |
| July | Open | |
| August | #4 Indy Factory Trip & Racetrack Tour | |
| September | #5 REVS/Load Estimating |
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| October | #6 NATE Prep Class & Testing | |
| November | #7 Service Management Seminat (CFAD) | |
| December | #8 Furnace Troubleshooting Class | |
| January | #9 RSC Service Manager's Seminar | |
| February | #10 NATE Prep Class & Training | |
| March | #11 ProTecs Banquet | |
| March | #12 A/C & Heat Pump Troubleshooting Class (Valley View/Akron) | |
| All Year | HVACREducation Online Course (1-metro, 3-rural) | |
| All Year | REVS Forms | |
| All Year | Skills Class Discounts | |
| All Year | Technology Class Discounts | |
| All Year | Tool Discount | |
| Quarterly | ProTalk Newsletter | |
| Monthly | Small Business University Audio Series | |
| Annually | ProTecs Spiffs ($300, $400, $500) |
