Refrigeration Sales Corporation

WHOLESALE HEATING, AIR CONDITIONING, REFRIGERATION AND CONTROLS

Refrigeration Sales Corporation (RSC) was founded by Warren Wightman Farr Sr. in 1945, shortly after World War II. Business operations included service and repair of refrigeration equipment, as well as the retail sales of various refrigeration appliances.

In 1949, Warren Sr. was approached by Willis Carrier (the recognized founder of air conditioning) to convert the business to pure wholesale of heating, air conditioning, and refrigeration products. At that time, annual sales revenues were $2MM. While wholesale was a relatively new endeavor, and it would mean getting out of the familiar contracting business, Warren Sr. decided to take the risk and make the change to his business operations. To reduce this risk, he negotiated exclusive representation of the Carrier product line for 23 northeastern Ohio counties including Cleveland, Akron, Canton and Youngstown areas.

In 1975, when Warren Sr. retired, annual sales were $7M. Warren Farr Jr. (Hap) assumed leadership of the company , and branch stores were added to diversify RSC sales away from HVAC equipment alone. Today, the parts and supplies division accounts for 33% of RSC's overall sales. Several more counties in the Columbus and southern Ohio areas were also added to RSC's Carrier franchise-- resulting in 1978 annual sales of $31MM. RSC continues to add other major HVAC/R products and brands to its sales offerings. In 2000, Warren Farr III was named President.

Today, RSC continues to be a pure wholesaler with a wide variety of HVAC/R products including: ice machines, coolers, air conditioners, gas furnaces, chillers, digital control systems, replacement parts, tools, and chemicals. RSC has 13 Locations, 11 in Ohio and 1 in Pennsylvania, servicing thousands of contractor customers. RSC is known for representing the best brands in the industry, as well as supporting these brands with excellent training and support services for the trade.

 

13 Locations to Serve you Better - WE'VE GOT IT!

1945: RSC Founded 1964: Cleveland, Ohio 1966: Akron, Ohio 1967: Youngstown, Ohio 1983: Elyria, Ohio 1986: Mentor, Ohio 1986: Canton, Ohio

1987: Bryant Northern Ohio 1989: Columbus, Ohio 1995: Cleveland Distribution Center 2000: Sandusky, Ohio 2004: Valley View (HQ & Distribution Service Center) 2008: Mansfield, Ohio 2009: Toledo, Ohio 2010: Pittsburgh, Pennsylvania

Our Mission and Vision

13 Locations TO SERVE YOU BETTER - WE'VE GOT IT!

WholeService: It is our mission to proudly create world-class comfort, dependability, and efficiency by WholeServing the highest quality environmental control systems and services.

WholeServer's Guiding Principles

• Owner's Advocate
  Every new job that results in a more comfortable, more dependable, or more efficient environmental system is a reason to be proud. To create these opportunities, we are committed to being the owner's advocate. We understand that it is the owner's hard-earned dollar that will ultimately determine the nature of our future success.
• Customer Obsession
  We will let no customer problem go undetected or unresolved. Each of us will take ownership for our actions and created customer responsiveness unequaled by our competition. We believe that it is not the customer's responsibility to notify us of problems, but rather our responsibility to anticipate them. We will correct problem issues before they become an impediment to our customer's success.
• Market Dominance
  We believe that focusing our resources on target market segments is the key to earning customer loyalty. We will continuously identify and define target customer groups and their requirements, and then earn customer loyalty.
• Employee Empowered
  Performance improvement is not possible without the ability for each of us to make, recognize, and learn from mistakes. We believe in stretch goals, thriftiness in all actions, and being accountable for our success. We will strive to be the most respected and admired employer in each of our locations, known for our competitive spirit, leadership, teamwork, fairness, flexibility, skill development, and career opportunities.
• Technology Enabled
  The WholeServer's goal is to create a significant competitive advantage. To that end, WholeService requires accurately and consistently communicating vast amounts of information and coordinating large volumes of transactions. To accomplish this task quickly and efficiently, we believe in embracing technology and using it to our customers' advantage.
• Performance Focused
  We understand that shareholders make possible the investments required to be a world-class WholeServer. Our responsibility is to provide those shareholders with exceptional long-term results. The shareholder's values are reflected in our mission statement, and we will extend our Wholeserver Pride to our shareholders by conducting business with the highest judgment and integrity.
  

Awards Received

PAST AND PRESENT

• Blue Hawk Peak Dividend Club 2010
• ACCA: Ohio Distributor of the Year, 2009
• Emerson Signature Award - Distinguished Partner in Growth, 2008
• Blue Hawk One Share 2006
• Carrier - Commercial Sales Top Performance 2006
• In February 2006, "Outstanding Sales Performance" award was presented by Everpure for 2005 Sales.
• The December 2005 issue of NEWS profiled the Peak Performance Award winners for Emerson Climate Technologies' authorized Copeland wholesalers. RSC was noted as a wholesaler fulfilling double-digit sales growth in overall purchases; double-digit sales growth focused product categories; and a successfully implemented company-wide marketing plan for the year.
• The May 2000 Issue of Supply House Times featured an article on The Premier 150, which lists 150 companies by ranking for plumbing & hydronics, industrial PVF and HVAC/R sales. RSC ranked #41 for HVAC/R and #100 overall.
• The July 2000 issue of The Wholesaler captured the 28th Annual Wholesaling 100. RSC was ranked #84, and has consistently ranked in the top 100.
• Carrier: Distinguished Distributor, Residential System Products, 2000
• Carrier: 50 Years of Service, 1999
• Carrier: Exemplary Support of HVAC Vocational Education, 1999: received by six RSC associates
• Carrier: Trainer of the Year Awards, 1996, for outstanding Service Training performance: received by four RSC associates
• Case Western Reserve University, Weatherhead School of Business: Family Business Hall of Fame 1996 Firm of Distinction